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| In order to return merchandise, you must obtain an RMA number from our customer service department. |
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| You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 15 days of receipt and you will receive a refund less shipping, 20% restocking fee and any gift wrapping charges. |
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| In additon to the charges above, a 35% instead of 20% restocking fee will be deducted for any merchandise not returned in its original condition and packaging. A returned item can be refused if a product seem to have been used or damaged. In this instance the product will be returned and a minimum reshipping fee of $9.95 will be charged to the customer. |
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| Any shipping cost you incur to return the product to us will not be refunded. |
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| Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. |
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| We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully. |
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| We require the following information to process your return. (If this information is not included, we will be unable to process your return. |
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- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
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| All returns must be shipped back to PerfumesNationwide.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) |
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| Any package that has not been received by PerfumesNationwide.com and tracking information cannot be provided, will be the sole responsibility of the shipper. |
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| ** Please allow up to 14 - 30 business days to process your return or exchange. |
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| If your package is returned to PerfumesNationwide.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee. |
| Please note that this return and exchange policy can be altered at any time without any notification. | |
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